GENERAL TERMS AND CONDITIONS

The Quinta de Santo António – Country House & Villas hotel reserves the right to change the Terms and Conditions with or without notice.

The conditions offered on accommodation rates are not cumulative with other conditions and offers in force, not applicable to past bookings and exclusive to direct bookings from the brand’s websites.

Bookings by Tour Operators, Travel Agents, OTAs, among others, are excluded.

Check-in and Check-out

Reception (check-in): 15h00

Check-out: 12h00

Check-in and check-out times may vary depending on room availability. 

Early check-in and late check-out possible with prior reservation and associated costs.

The Hotel has the right to refuse early check-in or late check-out requests in case of lack of availability.

The minimum age to check-in at the hotel is 18 years old.

Reservations

To guarantee the reservation you will have to provide your credit card details where all transactions will be made through the same. Prices and payment conditions are subject to the presentation of the credit card data, validity and CVC.

Accepted Credit Cards: Visa and Mastercard

Seasons

High | July 15th – September 30rd

Middle | April 1st – July 14th and October 1st – October 31st

Low | 1st November – 31st March 

Cancellation of Reservations

The hotel informs that you may cancel or change your reservation without any additional cost up to 72h before check-in.

In case of cancellation after 48h before check-in, you will be charged for one (1) night.

In case of cancellation after 24h before check-in or no-show, the total amount of the reservation will be charged.

In case of early departure, the hotel will charge the total amount of the reservation.

Customer behavior

Under Law No. 63/2017, inside the hotel Quinta de Santo António, it is forbidden to smoke any tobacco products and/or their derivatives, including electronic cigarettes.

Pets are not allowed.

The Hotel has free private parking for guests and visitors, subject to availability.

We recommend civic and non-abusive parking. The hotel is not responsible for damage to third parties or theft occurring to the car.

The hotel is not responsible for any objects or documents that have not been left in its custody. However, the rooms have a safe for your personal use during your stay.

The Hotel reserves the right to expel customers who are acting in an unfair, offensive, and threatening manner towards other customers or staff.

It is forbidden to make changes in the organization of the space and equipment of the rooms and common areas. Small changes are allowed. as long as they do not influence security and functionality.

Prohibited to store dangerous items in the rooms, such as weapons, ammunition, explosives, flammable materials and psychoactive substances.

Forbidden to sell items inside the Quinta de Santo António – Country House & Villas

During the stay, it is forbidden to make excessive noise that disturbs the rest of the other guests and to have behaviors considered inappropriate

Customers must respect the hours of silence: 22h00 to 07h00

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